By Mini Swamy
For two years in a row, Plantronics (News - Alert) earned accolades from Frost & Sullivan. While it was recognized for its accomplishments in the unified communications and collaboration category in 2013, it was applauded for growth and innovation in the global contact center and office headset category in 2014.
More specifically, its strong commitment to technology innovation in the unified communication headset space, impressive ability to churn out headsets relevant to today’s evolving workspaces and capacity to help channel partners with training, certifications, sales and technical support, have come in for a great deal of commendation.
"Being in the forefront of headset innovation, Plantronics has successfully established itself as one of the most respected brands in the traditional enterprise communications space and now in demanding unified communications environments,” said Mohamed Alaa Saayed, senior industry analyst at Frost & Sullivan (News - Alert).
Plantronics has never stopped growing and reinventing itself. From its humble beginnings when the company invented the first lightweight telephone headset in 1961, it has propelled itself into a position where it is recognized as the industry standard for sound, quality, comfort and durability, always staying one step ahead of communication challenges. Its achievements have been equally remarkable in the UC space, making available headset options that have kept pace with increasing UC functionality and integration with major UC platforms.
Frost & Sullivan were impressed with the Plantronics Connect partner program, which is revised periodically in accordance with evolving market conditions, helping channel partners to integrate Plantronics solutions into their enterprise communications sales strategies.
In addition, Plantronics’ alliances with key strategic UC and voice vendors helped create unique differentiators and experiences for alliance partners’ customers.
Frost & Sullivan summed it up by saying, “It is no wonder that Plantronics headsets are found in 100 percent of the Fortune 100 companies."
With the unified communications set to give an impetus to the global contact center and office headset market, Plantronics may well be in the race for its third award in three years.